Frequently Asked Questions
Everything you need to know about your gear and your run.
What is the standard delivery time for orders?
We aim to process all orders within 24 hours. Standard shipping typically takes 2-4 business days, while express options are available at checkout for next-day delivery.
How do I return a pair of running shoes that don't fit?
We offer a 30-day return policy for all unworn items in their original packaging. Simply use our online returns portal to generate a prepaid shipping label and send them back for a full refund or exchange.
Do you offer gait analysis for online customers?
While we provide in-depth gait analysis at our physical locations, online customers can use our 'Shoe Finder' tool or contact our experts via live chat for personalized recommendations based on your arch type and running style.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer Klarna for interest-free installments.
Are your products covered by a warranty?
Yes, all performance footwear and apparel are covered by a manufacturer's warranty against defects. If you experience any issues with the quality of your gear, please contact our support team immediately.
Do you ship internationally?
Currently, we ship to all addresses within the UK and selected European countries. Shipping rates and delivery times for international orders are calculated automatically at checkout.